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Explore our most frequently asked questions, organized by topic, to find quick answers about Intelus’ services, support, and more.
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General Questions
Intelus supports your success by providing cutting-edge IT solutions, including cybersecurity, networking, SaaS, Voice over IP (VoIP), and Managed Services. We empower our channel partners with the tools, expertise, and support needed to deliver secure, efficient, and sustainable technology solutions to their clients, ensuring long-term growth and success.
Intelus empowers its channel partners to serve a wide range of industries, including healthcare, finance, retail, education, and manufacturing. Our tailored IT solutions enable partners to meet the unique needs of their clients across these diverse sectors, providing them with the tools and expertise to drive growth and ensure succes.
Intelus differentiates itself by focusing on true partnerships, offering tailored and flexible services like Managed Service as a Service (MS-a-a-S) and CISO-as-a-Service to empower our channel partners. We provide customized solutions that help partners scale and succeed, ensuring they have the tools and support to navigate the evolving digital landscape. Unlike traditional providers, Intelus offers a platform that fosters growth and long-term success for both our partners and their clients.
Services
Intelus offers a comprehensive range of IT services, including:
- Cybersecurity: Protection against evolving digital threats.
- Networking: Reliable, scalable network solutions.
- Telecommunications: VoIP and unified communication services.
- SaaS: Cloud-based software solutions for businesses of all sizes.
- Managed IT Services: 24/7 support and monitoring for your IT infrastructure.
- Managed Service as a Service (MS-a-a-S): Comprehensive IT management services customised to meet the needs of your business.
- vCISO-as-a-Service (vCISO-a-a-S): Expert cybersecurity support and strategies on demand for your business.
Managed Service as a Service (MS-a-a-S) is an innovative and exclusive offering from Intelus that provides channel partners with the tools, expertise, and support needed to enhance their existing IT services. It enables partners to seamlessly expand their capabilities, delivering scalable, secure, and efficient services and solutions to their clients, while focusing on growth and development.
vCISO-as-a-Service is a Virtual Chief Information Security Officer solution offered by Intelus, providing businesses with expert cybersecurity leadership without the need for a full-time, in-house CISO. Our vCISO service helps partners develop long-term cybersecurity strategies, manage risks, ensure compliance, and monitor security operations. This flexible service is tailored to the unique needs of each organization, offering the same high-level security expertise and guidance.
Technical Support
Intelus provides 24/7 technical support through our dedicated helpdesk. You can reach us by phone, email, or by submitting a ticket through our customer portal. Our team of experts is ready to assist with troubleshooting, system updates, and any technical issues.
If you experience any downtime or system issues, contact our support team immediately. Intelus offers proactive monitoring and rapid response services to minimize downtime and resolve problems as quickly as possible.
Yes, Intelus offers managed IT services, which include regular maintenance, updates, and performance monitoring for all of our services, including VoIP and Managed Service as a Service (MS-a-a-S). This ensures your systems remain secure, optimized, and up-to-date with the latest technology and security protocols.
Pricing and Contracts
Intelus offers flexible pricing options to meet the unique needs of your business. We provide monthly subscriptions, annual contracts, and pay-as-you-go plans. Our team will work with you to develop a pricing plan that fits your budget and goals.
We offer both short-term and long-term contracts depending on your needs. Intelus ensures transparency in contract terms, including service levels, support, and pricing. You can scale your services as your business grows, ensuring you only pay for what you need.
Yes, Intelus offers scalable solutions that allow you to modify or upgrade your services as your business grows or your needs change. Whether you need additional users, more storage, or enhanced security, our team can easily adjust your service plan.
Security and Compliance
Intelus provides end-to-end encryption, firewall protection, multi-factor authentication, and regular security audits to ensure your data is secure. We also offer compliance services for industries like healthcare and finance to meet standards like GDPR, HIPAA, and PCI-DSS.
In the event of a security breach, Intelus’ incident response team will act immediately to contain and resolve the issue. Our systems are designed to provide early detection of vulnerabilities, and we take swift action to secure your systems, mitigate damage, and restore operations.
Yes, Intelus offers specialized compliance services for industries with strict regulatory requirements, such as healthcare and finance. Our solutions ensure that your IT infrastructure meets compliance standards, including GDPR, HIPAA, and PCI-DSS, keeping your business secure and compliant.
Contact and Support
You can reach Intelus by visiting our contact page, where you can find our phone number, email address, and a contact form. Whether you have questions about our services, want to discuss a partnership, or need technical support, our team is here to help.
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